Frequently Asked Questions
I've not recieved my order yet! Where is it?
All orders are normally dispatched within 72 hours of being placed- Can be longer if over a weekend as i dont work on Mondays! These times are increased after a launch im a one person band after all!
You will receive a shipping confirmation to notify you of this. Orders should take 3 days to arrive (UK), This can sometimes be up to 5 days.
For everywhere else Royal Mail suggest that it could take up to 7-10 business days, but can be up to 21 days if you are in the US or Canada.
If your order has not arrived 10 business days after receiving confirmation please contact me and I'll see what I can do.
Please note if you have selected a standard shipping method, these orders cannot be tracked. We are unable to refund missing/lost orders as this method is not insured.
I love the sticker designs, where did you get them?
Some of my artwork was designed for me by my friend Holly ( I own the right to use these as branding) .
Other items are drawn by myself and designed in house, Some things my sister in law Lauren has drawn then i digitilise! Find out more about us here!
Are your stickers waterproof?
I use vinyl for the Matte stickers, the material is water resistant.
For the Holo and Laminated they have a plastic coating and although potentially waterproof, I wouldn't submerge in water!
What's your returns/exchange policy?
Check out our refund Policy Here
What about customs and import taxes?
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Do you do commissions?
Yes! please email comms@lellybean.co.uk to see what we can do for you!
How do I become "a Friend of Lellybean?"
Are you interested in using our website to host your own artwork and have Leanne Print and ship your stickers for you? Please email Leanne@lellybean.co.uk with your ideas.